Managed Workplace at Quanza.

We support our client Quanza with our Managed Workplace. It is the IT company’s priority for employees to work on Mac products without creating a burden for the IT department. – Workplaces: 70+

Quanza conceptualises, builds and manages customised IT infrastructures.

No single infrastructure is the same, so every solution is fully tailored to the client’s wishes and demands. There is one common requirement, though: the IT infrastructure must be available at any given time and deliver optimal performance. That’s why a 24/7 network operating center constantly keeps a watchful eye. This center provides first-line support and monitors various networks.

From DIY management to professional management.

Since its origins, Quanza’s employees have mainly come from a technology background, leading to each team member managing their own workplace. However, since experiencing significant growth, the IT environment has become increasingly complex, resulting in the need for an IT department that could manage all of those workplaces. On top of that, Quanza’s ISO certification drove the need for a tighter hold on workplace security. Especially at a time when most people are working from home.

There were some key demands for the optimum solution: management, outfitting, and enrollment of the new workplaces should be as easy as possible and the burden of management tasks on Quanza team members should be minimal - whether related to the enrollment or day-to-day use of the workplace.

The Managed Workplace as a complete solution.

While taking inventory of the IT environment, a clear need emerged for more than just a management tool. Quanza needed a partner that could provide first-line support, relieving the burden on their IT administrator. That’s why we recommended a complete solution that included all of their requirements: the Managed Workplace.

“What’s especially great is that they thought ahead when creating the total package. That means there’s no pressure to figure things out for yourself and then communicate those needs. Pro Warehouse has already considered it all. All you need to do is to review the list and check items off: this is what I want, this is what I don’t want.” — Rick, IT administrator for Quanza

Simple management of all workplaces.

Jamf is our recommended solution for easy management of all Apple devices. It offers the administrator a full overview of the status of all Mac devices within the company, all at a glance. Changes or updates are sent to each Mac through the cloud, saving significant time. The straightforward dashboard also makes the Managed Workplace an excellent tool in the event of an ISO audit. That kind of overview was previously impossible at Quanza, as the administrator had to regularly visit each individual workplace to check on the status of every single Mac.

Combining Jamf with Apple Business Manager makes it possible to roll out all Mac devices via the cloud. We call that “zero-touch deployment.” Once devices are unboxed and connected to the internet, Quanza’s basic configurations and settings are automatically installed. Via Pro Warehouse, the devices are registered in Apple Business Manager and Quanza’s IT administrator then sets them up using Jamf. Setting up all devices from one central place saves time for everyone involved.

Slack support.

For the Managed Workplace implementation process, we set up a Slack channel with Quanza’s IT department to offer quick and satisfactory answers to any question or issue. During a busy testing phase, this works better and more quickly than a waterfall method with numerous meetings and emails. It makes for easy back-and-forth or allows for quick answers at a moment’s notice, so you can get right back to business.

CIS benchmark for workplaces.

We use the CIS benchmark (Center for Internet Security) to protect devices that are managed with Jamf. In collaboration with the client, we examine which benchmark elements are important. Once identified, we implement those, in addition to monitoring any items on the checklist that could potentially lead to security incidents.

Certified partners.

In light of Quanza's ISO certification, the company sought out a partner who applies the same high standards. This is an important topic, especially in the area of security. Our own ISO certifications in combination with the CIS benchmark for the Managed Workplace are proof of those high standards.

Save costs.

While Mac may seem more expensive initially, Quanza ultimately reduces costs through the Managed Workplace. With solutions like Self Service, Mac users can manage and often resolve minor issues on their own. As a result, there is much less need for support and there are fewer problems to solve. Any remaining questions are handled professionally by the Pro Warehouse service desk, leaving Quanza with nothing to worry about. Combined with simple management, it saves so much on costs that it can offset the higher purchase price in no time.

Switch everyone to Mac.

Thanks to the benefits of the Managed Workplace, most of Quanza’s employees have made the transition to Mac. Mac is also the standard for any new colleagues. Working with a different system is only possible by exception. Mac device management and adding new employees is a breeze thanks to the simple Managed Workplace method.

Proactive Support.

Thanks to our complete solution, Quanza employees were provided with a certified workplace, including easy management and maintenance. The Managed Workplace has resulted in time and cost savings for Quanza. Keep reading to learn more about our approach.

"I would like to emphasise that I like the contact with the people from your service desk and they are very customer-oriented. That was also the decisive factor when I had to choose a supplier. For example, when I called the other day, I was interrupted by someone and hung up before they answered. I was immediately called back by the service desk. They had seen that I had called and wanted to know if they could help me with anything.” — Rick, IT administrator for Quanza